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First Capital Connect (FCC)

It is one of the youngest rail operating companies of the Europe, which is still in the developing stage. This company is a subsidiary to the First Group and is one of the fastest growing train operators of England which had created a well established market for itself in the short period of time. The parent company of FCC is the largest train operator of the United States which provides the service to about 500 stations in the UK and carries more than 400,000 passengers every day. The main aim of the company is to provide the reliable and safe services to the passengers.

Tickets and fares

First Capital Connect (FCC) offers a wide range of tickets and fares which can suit to the budget of any kind. Whether you are a regular traveller or want to travel to some destination with your family or friends to spend vacation you can take the benefits of the offers provided by the company in order to save some bugs. Company also have connections with the major airports and Eurostar so if you want to reach London Gatwick or London Luton airports, then you can book the tickets with FCC. You can secure your tickets in advance by booking online on the Company’s website.

First Capital ConnectRoutes:
It provides services on the routes, which connect the major destinations such as London, Bedford and Brighton. It also provides the services to the Moorgate, Peterborough and Cambridge which was earlier operated by the WAGN. Following are the routes on which the FCC operates:-

  1. king’s cross – Peterborough - Cambridge
  2. Moorgate - Hertford North via Gordon Hill - Welwyn garden city
  3. Sevenoaks to Bedford
  4. Luton to Sutton
  5. Bedford to Brighton
All the trains running on their respective routes are controlled from the control centres in order to avoid any accidents and delays in the operations which can lead to the customer dissatisfaction, which is against the company’s ethics.

Past performance of the company
Though the company is still in the developing phase, but the service it is providing presently has gained so much popularity that the company has started facing the problem of overcrowding in the trains. Company has achieved various landmarks in the recent years and the cancellation rate of the trains of the company is falling day by day which itself tells the story of the success of the company.

First Capital Connect is continuously trying to improve the level of the services it provides to the passengers and this is the reason for which the company is overhauling its fleet so that it can meet the performance demanded by the passengers as well as the management of the company. According to the sources all the renovation work will we completed in the year 2015 and the company will be ready to rule the market by proving best services to the passengers.

Contact First Capital Connect:
E-mail: customer.relations.fcc@firstgroup.com
Address: First Capital Connect
Customer Relations Department
PO Box 443, Plymouth, PL4 6WP
Tel: 0845 026 4700
Open 7 days, 07.00 - 22.00, except Christmas Day